Ordering Guidelines & Policies

Lily

At Nicholas Kniel, we strive to exceed your expectations and we will work with you, within reason, to ensure you are fully satisfied with your purchase. Because we are a retail provider of a vast array of ribbons and other embellishments that come in many colors and textures that may not display accurately on your computer monitor, we encourage you to take advantage of our ribbon sampling service before ordering cut yardage items if you are not sure if the color or texture will work for you. Understandably, we are unable to accept returns on cut yardage purchases.

We want to make this purchasing process easy for you, so we have established a few guidelines which are listed below. If you have any questions about our ordering guidelines, please don't hesitate to call us at 404.252.8855 or send an email.

All Purchases

Samples

Since we are unable to accept returns on cut yardage purchases, we encourage you to take advantage of our sampling service if you are unsure of the color and texture of your desired purchase. Our service is detailed below:

EXCHANGE & STORE CREDIT POLICY

If you have any questions about our return policy, please don't hesitate to call us at 404.252.8855 or send an email.

Shipping Policy

  • All orders will be shipped Priority Status via U.S. Mail. The average delivery times:
  • Domestic shipments take 2-3 business days.
  • International deliveries average 6 -10 business days.
  • If you need your purchase delivered faster please contact us at 404-252-8855. We'll be happy to arrange expedited shipping for you, additional charges apply.
  • Our minimum fees are detailed below. Fees may increase based on distance, weight, or size of shipment.
    • US Domestic shipments: $8.00
    • International shipments: $15.00